Order Form – Elocity Network Services Terms of Service
Elocity’s EV Charging Network Services Order Form enables Site Hosts to easily activate, manage, and monetize their EV charging infrastructure through our secure, scalable, and fully cloud-based platform. This form captures all essential details required to set up your charging network — including customer information, charging station specifications, commercial terms, service packages, and pricing preferences. Once submitted, our team configures your stations, enables the Site Host dashboard, and ensures seamless integration with the driver app and payment processing systems.
By completing this form, you confirm your selected service model, billing preferences, and any project-specific requirements related to your site. It also outlines network service components such as 24/7 support, automated payment settlement, software updates, and real-time monitoring tools — ensuring your charging operations run smoothly and efficiently from day one. The accompanying Terms of Service form an integral part of the agreement and help define the operational, financial, and support commitments between both parties.
Please review the form carefully, fill in all required fields, and upload the completed and signed document below. Once received, our onboarding team will verify the details and promptly begin the activation of your EV charging network. If you need assistance completing the form, feel free to contact us at connect@elocitytech.com.
Privacy Policy
Elocity is committed to protecting your personal information through transparent, responsible, and legally compliant data practices. Our Privacy Policy explains what information we collect — from account details and EV charging session data to device identifiers and usage logs — and how we use this information to provide secure, reliable EV charging services. As a global technology provider, we adhere to all relevant privacy laws such as PIPEDA in Canada and CCPA in the United States, ensuring robust protection no matter where you use our services.
We use your information only for essential purposes such as account creation, payment processing, service delivery, customer support, security, analytics, and compliance. We never sell your personal data and share it only with verified service partners who must meet strict data protection requirements. The policy also outlines your rights, including access, correction, deletion, consent withdrawal, and opt-out rights where applicable.
Please review the full Privacy Policy below to understand how your data is collected, stored, protected, and used across our systems. If you have questions or wish to exercise your privacy rights, you can contact our Privacy Officer at any time.
Elocity EV Driver and End User Terms and Conditions
Elocity’s EV Driver & End User Terms and Conditions define how drivers may access, use, and interact with Elocity’s smart EV charging network, mobile app, and related services. These Terms cover essential topics such as charging station usage, account setup, billing, prepaid balances, session fees, safety guidelines, warranty limitations, and the responsibilities of both users and charging site hosts. They also explain how the charging platform works, including smart load management, service interruptions, emergency protocols, and third-party station involvement.
By using any Elocity-enabled charging station or the Elocity App, drivers agree to follow these Terms and any related policies, including the Privacy Policy. The document also outlines user rights, dispute resolution pathways, and important legal provisions such as liability limits and indemnification. Reviewing the full Terms helps ensure drivers understand the network, avoid unnecessary fees, and enjoy a safe, transparent charging experience. The full document is available below for detailed reference.
Elocity Network Services Terms of Service
Elocity’s Network Services Terms of Service describe how property owners and Site Hosts can use Elocity’s EV charging management platform, smart load management tools, billing features, dashboards, and cloud services to operate their charging stations. These Terms define key operational responsibilities such as hardware compatibility, connectivity, firmware updates, End User billing, support processes, data security, and compliance with electrical, safety, and privacy regulations. They also clarify ownership of data, carbon credit rules, intellectual property rights, warranties, and liability limitations.
By accessing the Elocity dashboard or using Elocity-enabled EVSE, Site Hosts acknowledge that they agree to these Terms and that they are responsible for ensuring the charging infrastructure is properly managed, connected, and compliant. Reviewing the full Terms helps Site Hosts understand service expectations, prevent billing issues, maintain EVSE reliability, and meet all legal and security requirements related to operating EV charging at their site. The full Terms are provided below for detailed reference.