Download the official documentation for Elocity’s HIEV smart Level 2 EV chargers. The guides below cover installation, everyday operation, and configuration for both HIEVW (white) and HIEVB (black) wall-mount chargers, and support electrical contractors, property managers, site hosts, and EV drivers working with HIEV hardware.
Frequently Asked Questions About HIEV Charger Manuals
What HIEV charger documents can I download?
This page provides five PDF documents: installation guides for HIEVW and HIEVB wall-mount chargers, user manuals for the HIEVW (white) and HIEVB (black) smart EV chargers, and the HIEV Smart EV Charger Configuration Guide, which includes app instructions.
Which Elocity chargers do these manuals cover?
The guides cover Elocity’s HIEVW (white) and HIEVB (black) wall-mount smart Level 2 EV chargers. To compare models and series, visit the Smart EV Charging Hardware page.
Who should install a HIEV smart EV charger?
HIEV chargers should be installed by a licensed electrician in accordance with the Canadian Electrical Code and applicable local permit and inspection requirements. Installers should follow the HIEVW or HIEVB installation guide for the specific model being installed.
How do I configure my HIEV charger after installation?
Follow the HIEV Smart EV Charger Configuration Guide, available under the Operation Guide tab. It includes step-by-step instructions for setting up the charger with the Elocity app, which is available on Google Play and the App Store.
Are HIEV chargers compatible with all electric vehicles?
Yes. HIEV chargers are EV-agnostic and compatible with all EVs sold in North America. They are OCPP-certified, so they work with any OCPP-compliant charging management software, with no vendor lock-in.
Do I need an account to download HIEV manuals?
No. All HIEV installation guides, user manuals, and the configuration guide on this page are free to download as PDF files, with no login or registration required.
Where can I get technical support for a HIEV charger?
Contact the Elocity team at connect@elocitytech.com or +1 (416) 384-1919 for installation support, configuration help, or product questions.
Need Help With Your HIEV Charger?
For installation support or product questions, contact the Elocity team at connect@elocitytech.com or +1 (416) 384-1919. To compare models and features, visit Smart EV Charging Hardware, or see how chargers are managed and monitored with HIEV Smart EV Charging Software.